Refund policy

30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at zezebella516@gmail.com. If your return is accepted, we’ll provide return instructions and authorization before you send your package.

Approved returns may be sent to:

Zezebella
PO Box 27
Freeport, NY 11520

Please do not send products to this address without contacting us first. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and Issues
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at zezebella516@gmail.com. Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Beauty and Personal Care Products
For hygiene and safety reasons, opened or used beauty and personal care products generally cannot be returned. Unopened and unused products may be eligible for return within the 30-day return period.

Non-Returnable Items
Gift cards and final-sale items cannot be returned. Please contact us if you have questions about whether your item is eligible for return.

Exchanges
We do not offer direct exchanges. The easiest way to get a different item is to return the eligible item and place a new order after your return has been accepted.

European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Products must be returned in the condition required by applicable law. Certain sealed goods may be exempt from cancellation rights after they have been unsealed for health-protection or hygiene reasons.

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at zezebella516@gmail.com